Call menus & hours
“Press 1 for sales.” Business hours, greetings and menus set up in one wizard — record a greeting in your browser, upload one, or have AI read your script.
Hosted PBX · Built and run in Australia
Your phone system,
simplified.
Linepost runs your business phones in the cloud — call queues, call menus, a softphone in every browser, and one portal written in plain English. Sign up and set it up yourself this afternoon, or we’ll do it with you.
000 always works · Your numbers stay yours · Data stays onshore
Incoming call — main number
live
- 0:00 Call arrivesCaller from Sydney, NSW
- 0:00 Business hoursOpen — weekdays 9–5
- 0:04 Call menu“Press 1 for sales, 2 for support, 3 to leave a message”
- 0:05 Sales queueRinging 3 people, longest-idle first
- 0:09 AnsweredSarah — softphone, in her browser
You’re on reception — press a key when the menu asks. Sound on.
Routing like this is what you build in the portal — in plain English.
Everything a phone system should do.
None of the fuss.
Linepost speaks plain English. Nothing here needs a phone technician to switch on — it’s all wizards, sensible defaults, and settings you can actually read.
Call queues
Fair ringing, hold announcements, and agents who log in and out. A live view of who’s on a call, who’s paused, and how long callers are waiting.
Softphone in the browser
Answer on your laptop with a headset, or on your mobile. Desk phones are supported too — but nobody has to have one.
Wallboard on a TV
Waiting, answered, missed, who’s free — the day’s calls on a screen the whole team can see, updating live.
Reports that make sense
Thirteen ready-made reports — including the missed calls nobody rang back — exported to PDF or Excel, or emailed on a schedule.
AI receptionist
When nobody can pick up, an AI answers politely, takes a message, handles simple questions, and sends you the caller’s details straight away.
Works with Microsoft 365 & Google
Staff sign in with the account they already have. Import your directory and new starters get a working phone in minutes.
Fax, sorted
Faxes arrive as PDFs in your inbox. Send one by emailing a PDF back. Yes, some industries still fax — we make it painless.
Coming off 3CX?
Bring the lot.
If 3CX’s licensing changes have you looking around, you’re in familiar company. We rebuild your extensions, queues, call menus and after-hours rules on Linepost — including the rules everyone forgot were there. Our biggest migration to date: 850 extensions.
Talk through your migration-
1
We audit what you have
Every extension, queue, menu and forgotten after-hours rule, written down before anything moves.
-
2
We build it alongside
Your Linepost system runs in parallel with 3CX. Test it with real calls before anyone switches.
-
3
Numbers move when you say go
Cutover is scheduled, rehearsed and reversible. Your callers never notice.
Built for Australia,
not localised to it.
000 · 112 · 106
Emergency calls always work
Triple Zero bypasses every menu, queue and rule, and always goes straight out. Not configurable — deliberately.
13 · 1300 · 1800
Australian dialling, done
Local, mobile, service numbers and international barring come pre-configured. Dial plans are our problem, not yours.
AU region
Your data stays onshore
Calls, recordings and reports live in Australian data centres and stay there.
AEST/AEDT
Local people answer
Support comes from the team that runs the platform, in your timezone — not a ticket queue on the other side of the world.
Agent-ready.
All the way down.
Everything the portal can do, the API can do — people, queues, receptionists, greetings, reports, live agent state. Point an AI agent at your phone system, say what you want in plain English, and let it do the clicking. The docs are written for agents as much as humans, with an OpenAPI contract for the machines.
Agent session
Linepost API v1
> Set up a phone for our new starter Jane, and put her in the sales queue.
GET/api/v1/me 200
GET/api/v1/extensions/available-numbers 200
POST/api/v1/extensions 202
GET/api/v1/operations/op_4118 completed
PATCH/api/v1/queues/7 202
GET/api/v1/operations/op_4119 completed
Done — Jane is extension 1058, ringing in Sales.
Scoped
One token, one customer
A token can only ever reach the customer it was issued for. An agent holding the wrong token fails on its first call — it can’t wander.
Honest writes
Done means live
Changes to the phone system return an operation your agent polls. Completed means live on the phones; failed says why.
Your call
Read-only when you want it
Owners and admins issue tokens from the portal — including read-only and expiring ones for the cautious.
On record
Everything audit-logged
Every change records the token that made it and who it acts for, right beside the changes humans make.
Pay for lines, not people.
Linepost is priced per simultaneous call, not per user. Ten people who are rarely on the phone at the same moment shouldn’t pay ten licences. Keep your current numbers and carrier — Linepost works with the major Australian SIP providers — and add features only if you want them.
Two ways to start.
Both easy.
Self-serve
Set it up yourself
Create your account and the portal walks you through the rest — add your people, connect a number, record a greeting, done. Wizards and plain English the whole way; you can go from sign-up to taking calls in an afternoon.
Create your accountGuided
Have us move you
Coming from 3CX or an older system, or just want a second pair of hands? Tell us what you’re running and we’ll plan it with you — extensions, queues, menus, the lot.
Talk to usMoving something
bigger?
Tell us what you’re running and how your calls should work. We’ll map it onto Linepost and come back with a plan — extensions, queues, menus, numbers, cutover. No obligation, no pushy follow-up.
We reply within one business day.